SHIPPING

All our orders are send with Track & Trace
Please be advised that our shipping costs do not include any additional charges incurred due to duties & taxes imposed by your individual countries.

Free worldwide shipping on orders above 100 Euro.

For orders below 100 Euro please see the shipping rates applicable for your country before checkout.

DHL worldwide delivery usually delivers orders within 7-14 business days, depending on the country you order from.

Our business days are Monday to Friday.

Yes, we do offer express shipping options. Options are displayed when you proceed to the address & shipping details page at checkout.

We ship worldwide

*Shipping costs do not include any additional charges incurred due to duties and taxes imposed by your individual countries.

We ship all of our orders from The Netherlands.

DHL Global Mail

*Shipping costs do not include any additional charges incurred due to duties and taxes imposed by your individual countries.

Unfortunately, we are unable to redirect orders to a different address once they have been shipped.

We are currently unable to ship to PO Box and APO addresses.

Occasionally couriers will require additional information such as a passport copy, or an updated contact number before they can make a delivery.

Please respond to a courier as soon as possible, to avoid your order being returned back to us. Please note that we cannot reship orders that have been returned to our warehouse. If your order is returned to us, please let us know so we can make sure your refund is processed accordingly.

RETURNS & EXCHANGE

We understand that there are risks and uncertainties involved in shopping online, so we will gladly accept refunds and exchanges on our products. You can return or exchange the item within 30 days of your purchase. 

ankekemp.com does not cover your return cost. Returning your product is at your own expense.

Please send us an email to info@ankekemp.com with the details of the items you wish to return and we will send you the instructions and return address details. 

Once your return is received by us we will process it within 24-48 hours. You will receive an email with an update once we have processed your return. 

Returns will only be accepted if the product is returned unworn or unused, with tags, and in its original packaging.

You can always contact us for any return question at info@ankekemp.com.

Unfortunately, we cannot accept returns on sale items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


PAYMENTS

Credit Card Payments
IDEAL App payments
Klarna App payments

Paying with the Klarna App:
If you choose to pay with Klarna, please read their legal and privacy information here.